Policies & Tips
Consultations can last up to 30 minutes and gives you the chance to meet us and for us to meet you and your pets prior to the first scheduled visits. We will review your information of your pet(s)/ home routine, and ask all the necessary questions to take care of everything while you are away. We do virtual consultations over a zoom call, but if you would like us to come out and meet your babies or if you aren’t sure how your babies will react to someone new we can absolutely come out. In person consultations are $35. Our staff operate as a team and we assign two care givers to each client. However, having a team makes us extremely reliable, so we back each other up. All team members are employees of Kings & Queens Pet Sitting and have received the exact same training for consistency. When you hire Kings & Queens Pet Sitting, you hire a team that will be there for you when you need us the most.
Keys
We do not keep your keys on file. Please do not give sitters keys to doors/gates or garage door openers or any other key fob we cannot store this and keep track of it.
There are 2 options for entering your home.
- We can use door or garage codes as this is the easiest method. However, you will have to have a spare key somewhere on the property hidden or in a lock box in case these systems fail.
- Having a lock box with a key or hiding a key. This can be placed anywhere on the property and will remain there the whole time.
Shared Visits
For the safety of your furry loved ones and home, no other person should be permitted in your home during the service period. The service period begins when you leave and ends when you return home. No other person is permitted to care for your pets during this service period. Failure to comply will result in a breach of contract (Due to insurance reasons). The only exception is if someone is currently living at the residence.
Pet Product Pick-Up
There is a $40 fee to pick up any additional pet items while you are away.
Pictures
During our visits, we may take cute pictures of your pets and send them to you or post them on our social media for everyone to see how adorable they are! These photos become the property of Kings & Queens Pet Sitting LLC and will not be distributed to anyone other than you for security reasons. Any photo taken of your pet will not contain any confidential information, such as, pet ID tag with info, family pictures in background, the outside of your home. Pictures are posted at random times and never during, or right after our visits.
Returning Home
Please send a text through the app when you get home from your time away. This is important for the well being of your pets. If we do not hear from you and the pet’s safety, health, or well being is in danger, we will attempt to reach you first. If we cannot confirm your safe arrival home, we will continue visits until we can confirm your arrival back home. Any additional visits will be charged to your account.
Inclement Weather
There are certain conditions where we may not be able to get to your house or service may be delayed. Inclement weather conditions are as follows: Tornado watch or warning issued for the area, flooding, hail, and ice. This will only go into effect if these alerts are publicly announced in our areas of service. If this ever happens we will notify you and you must have someone available close by or a neighbor that we can contact to check on your pets. This will be established at the consultation. You will be refunded for any trips that we are not able to complete. For walks, we do not walk your dogs in heavy rains or if there is lightning. In the summer we do not walk dogs in temperatures above 90 degrees.
Vet Visits
If we ever need to take your pet to the vet, we do not charge you for our time. You are responsible for any medical expenses that incur.
Cancellations
Reoccurring weekly (for dog walks only) visits can be cancelled by 7 am on the day of the visit with no charge. Regular (vacation visits) visits must be cancelled 24 hours in advance. Failure to do so will result in a regular visit fee. Due to the exclusive nature of overnight stays we require 25% non-refundable fee upon booking. 50% refund for cancellations made within 30 days of start date but no less than 7 days before service start date. No refunds for cancellations made within 6 days of service start date. Services may only be cancelled by the client unless written instructions are giving that say otherwise. During Holidays, you will not be charged the surcharge on top of the cancellation fee. Please see below for list of Holidays.
Holiday Surcharges
There will be a $10 surcharge for regular visits including weekly visits and a $25 surcharge for overnight stays. Holidays are as follows: New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving, Christmas Eve, Christmas Day, and day after Christmas.
Payment
Payment is due no later than the Saturday prior to the start of your pet sitting job. You may set up auto payment on your account or you may pay manually. If set to auto pay, account will be billed Saturday prior to start date. Checks can be mailed and must be received by Saturday prior to service start. Cancellations in a timely manner will be credited to your account for a later date or returned to the card on file. We accept all major credit cards and check
